The Customer's Charter

Great British Mobility has a well-earned reputation for trading honestly. We maintain our reputation by actively pursuing the highest levels of customer care and integrity. That’s why we have a Customer’s Charter, a useful summary of what we can offer you.

We always focus on your needs
Our advisors demonstrate our products thoughtfully; ensuring that the product will prove valuable to you, today and tomorrow. Your chair, bed, scooter or bathing aid will be delivered and fitted by one of our specialist installation teams FREE of charge. After delivery, you’ll enjoy our first-rate After Sales Care.

We never pressure sell
Nobody wants to be subjected to high pressure selling techniques, especially in their own home. That’s why it’s our policy NOT to sell in this way. Our experienced consultants will assess your individual requirements and if we don’t think a product is going to be truly beneficial to you, then we simply won’t sell it to you.

We continue to care after your purchase is made
Our commitment to you doesn’t stop once you’ve taken delivery. Any questions, niggles or problems just call our dedicated 'After Sales' line on 0800 032 3685. We will endeavour to put right any issues promptly, as part of our total peace-of-mind guarantee.