The Customer's Charter
Great British Mobility has an excellent reputation for trading honestly. We maintain our reputation by actively pursuing the highest levels of customer care and integrity. That’s why we have a Customer’s Charter, a useful summary of what we can offer you.
We always focus on your needs
Our advisors demonstrate our products thoughtfully; ensuring that the product will prove valuable to you, today and tomorrow. Your chair or bed will be delivered and fitted by one of our specialist installation teams FREE of charge. After delivery, you’ll enjoy our first-rate After Sales Care.
We never pressure sell
Nobody wants to be subjected to high pressure selling techniques, especially in their own home. That’s why it’s our policy NOT to sell in this way. Our experienced advisors will assess your individual requirements and if we don’t think a product is going to be truly beneficial to you, then we simply won’t sell it to you.
We continue to care after your purchase is made
Our commitment to you doesn’t stop once you’ve taken delivery. Any questions, niggles or problems just call our dedicated 'After Sales' line on 0800 032 3685. We will endeavour to put right any issues promptly, as part of our total peace-of-mind guarantee.
We custom make chairs to your exact measurments if required
Your wellbeing is paramount to us; because a chair should match your build and your lifestyle, we take measuring up very seriously. So it's good to know that Great British Mobility has nationwide coverage for its home demonstation service. This service enables our experienced and trained demonstrators to make a full assesment of your needs and take the appropriate measurements. We can then take those measurements and manufacture a chair to your exact physical build to make sure you get the utmost comfort and support from it.
Our two year total peace of mind guarantee
We offer a FREE two year parts warranty on all our chairs and beds as standard, plus the labour is free of charge too in the first year.
The Gold standard level of service
With Great British Mobility there is only one level of service - the highest. You can enjoy the Gold Service on all of our products at no extra cost.
Your new chair or bed from Great British Mobility comes with its own Customer Handbook. The handbook includes: warranties, operating instructions, caring for your product, important telephone numbers and much more.